Terms of Service

These Terms of Service ("Terms") govern your use of DewCall, a service operated by Massive Impact Media Pvt. Ltd. ("DewCall," "we," "us," or "our"). By signing up for DewCall, you agree to these Terms.

Please read our Privacy Policy as well — it explains how we handle your family's information and is incorporated into these Terms by reference.

1. What DewCall is

DewCall makes a daily warm phone call to an elderly parent or family member ("the senior") and sends a plain-English summary of that conversation ("the brief") to the family member(s) who signed up for the service.

DewCall is a communication and companionship service. It is not:

• A medical device, diagnostic tool, or healthcare provider
• An emergency response or monitoring system
• A substitute for regular medical care, caregiving, or in-person check-ins

If you believe your parent is in immediate danger or experiencing a medical emergency, contact emergency services directly. DewCall is not equipped to respond to emergencies in real time.

2. Who can use DewCall

You must be at least 18 years old to create a DewCall account. By adding a senior's information to the service, you confirm that you have the authority and, where appropriate, the senior's consent to do so on their behalf.

3. Subscription, billing, and the Founding Family rate

• DewCall is offered as a monthly subscription, billed automatically through our payment partner, Razorpay
• New subscriptions include a 7-day free trial. You will not be charged if you cancel before the trial ends
• Founding Family pricing: a limited number of early subscribers may lock in a fixed monthly rate ("the Founding Family rate") for as long as their subscription remains active and continuous. This rate does not apply to subscriptions that lapse and are restarted later, or to additional seniors added after the Founding Family offer has closed
• Prices are listed in good faith based on current operating costs. We reserve the right to change pricing for new subscribers at any time; existing Founding Family subscribers will keep their locked-in rate as described above
• You can cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period, and your parent's calls will stop after that

4. How the daily call works

• Calls are placed automatically at the time you set, in your senior's local timezone
• If the call isn't answered, we'll attempt one retry approximately 15 minutes later. If there's still no answer, the family is notified
• Your senior can decline any individual call by simply saying so when answering — no call will be forced or repeated against their wishes that day
• Calls are not recorded as audio. A text transcript is generated for the purpose of creating that day's brief and maintaining conversational memory

5. Accuracy of the brief

The daily brief is generated using AI based on the conversation transcript. While we aim for warmth and accuracy, the brief is a summary, not a verbatim or clinical record. It should not be relied upon as a complete or medically accurate account of your parent's health or wellbeing. If anything in a brief concerns you, we encourage direct follow-up with your parent or their healthcare provider.

6. Acceptable use

You agree not to use DewCall to:

• Provide false information about yourself or the senior you are enrolling
• Use the service to surveil or harass the senior against their wishes
• Attempt to disrupt, reverse-engineer, or misuse the underlying technology

7. Limitation of liability

DewCall is provided "as is." To the fullest extent permitted by law, Massive Impact Media Pvt. Ltd. is not liable for missed calls due to technical failure, network issues, or events outside our reasonable control, nor for decisions made based on the content of a brief. Our total liability for any claim related to the service is limited to the amount you paid us in the three months prior to the claim.

8. Changes to these Terms

We may update these Terms from time to time. If changes are significant, we'll notify active subscribers by email before they take effect. Continued use of DewCall after changes take effect means you accept the updated Terms.

9. Contact us

Questions about these Terms? Reach us at hello@dewcall.app.